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All sales are Final and cannot be returned or exchanged unless the item was received damaged. Make sure you’re ordering the correct size or item. In such cases where you received a item damaged, the customer must take a picture of the damaged item and send the image to us. The item must be sent within 24 hours after receiving the product for an exchange or refund.

We apologize for the inconvenience. This is an extremely rare occasion and we are happy to accommodate you for damaged items. Please contact shop@kymsboutiques.com within 48 hours of receiving your package and we will let you know how to proceed.

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item(s) will be removed from your order and refunded.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount of the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. Kym's Boutique cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions, customs agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from Kym's Boutique you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Pretty Girl. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Most orders ship within 4-5 business days of purchase and payment excluding weekends and holiday. Shipping times may vary due to the availability of merchandise and processing of payments. Orders are not shipped on the weekends or holidays.

As soon as your order ships, you will receive an email confirmation to the email address you provided on your order. If for some reason, you did not receive an email, please check your spam folder and add us to your safe sender list. You can also check your order status by signing into your account on our website.

If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours on business days, and once we processed your order, we will be unable to make any changes.

Unfortunately, we cannot add items to an existing order. Contact us and we will cancel your existing order so you can make a new one with all the items you desire.

New items can sell out quickly, but we may get more soon! Send us an email and we can look into it.

We accept most major credit cards: American Express, Visa, Mastercard, Gift Cards & PayPal, CashApp: $Kymsboutiques & Google Wallet Kymsmanagement@gmail.com

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